FAQs
Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free shipping on all orders within Malaysia. Once your order is confirmed and processed, we’ll deliver your lighting products right to your doorstep at no extra charge.
Check more detail on our Shipping Policy Page
How long does delivery take?
Our typical delivery time is 9 to 16 business days, which includes processing and shipping. You will receive a tracking number once your order has been dispatched.
Check more detail on our Shipping Policy Page
Can I return or exchange an item?
Absolutely. We offer a 30-day return and exchange window for items in new condition. If you're not satisfied with your purchase, contact us and we’ll guide you through the return process return shipping is free.
Check more detail on our Return and Refund Policy
What payment methods do you accept?
We currently accept PayPal, which also allows you to pay using major credit and debit cards. All payments are processed securely through our encrypted checkout.
Check more detail on our Payment Policy
Is my personal information safe when I shop with Zeemro?
Yes. Zeemro is fully compliant with Malaysia’s Personal Data Protection Act (PDPA). We never sell your data and only use your information for order processing, support, and optional marketing (with your consent).
Check more detail on our Do Not Sell My Personal Information